We Deliver! Guelph * Acton * Erin * Rockwood * Georgetown * Halton Hills * Orangeville * Kitchener * Waterloo

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Shipping & Returns


Raw Food and Frozen Items can not be shipped.  These items are Local Delivery or Pick-Up only!

Shipping costs will be calculated at check out.  We use Canada Post as our shipping provider, provided items are available in stock standard shipping is 5-7 business days.



In some cases, a return or exchange is required.  Farm to Paw will refund your purchases returned in original packaging with a receipt within 30 days from the original date of purchase.  Refunds will be issued in the same form of tender with which the product was purchased.

Food and Treats may be returned in the Original Packaging, bags must be more than 3/4 full.  

Open Cans can not be returned.  If the product is defective please contact the store and provide a photo of the product including the lot code and/or expiry.

Raw Food may be returned to the store only.  Raw food may be returned within 7 days of original purchase.  The store will require the product ( or at minimum pictures ) and explanation of deficiency as well as lot code and expiry date.

There are some exceptions to our return and refund policy.  
The following items are FINAL SALE

Defective products should always be reported to the store and all items will be treated on a case by case basis with management approval.